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TapSmart^TM HandShare^TM FAQ

Common questions and other helpful information for TapSmart HandShare.

1. How do I enter my registration number?
2. I haven't received my registration code for TapSmart HandShare yet. What do I do?
3. I get the error message "The dynamic link library mscoree.dll could not be found" when trying to run HandShare. What is wrong?
4. Where can I find version 1.1 of the .NET Framework?
5. The SkinManager gives me the following error: "Skins are not available for the following Device IDs:" What does this mean?
6. My Sony Clie will not work over USB. How can I get it to work?
7. I get the error message "c:\Windows\Microsoft.NET\Framework\v1.1.4322\mscorwks.dll could not be loaded" when trying to run HandShare. What is wrong?
8. When starting HandShare why do I get the error message: "The application failed to initialize properly (0xc0000135). Click OK to terminate the application."
9. I am having trouble getting HandShare to connect with my PC when I am not using USB, I am trying to use my wireless network, what is wrong?
10. After I activate HandShare I get one of the following error messages: "HandShare: SendUSB 1: USB Communication Error" or "HandShare: SendUSB 1: Timeout". What am I doing wrong?
11. I am having trouble getting HandShare to Activate using USB. What might be wrong?
12. I was running HandShare and my PC got a blue screen of death when I tired to use Pilot Install, what is wrong?

1. How do I enter my registration number?
   Bring up HandShare on your Palm device. Tap on the top of the screen and you will see a menu appear. Tap on 'Register'. Enter the registration number you were provided on the registration line. Tap OK. You are now registered and will no longer see the trial screen.

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2. I haven't received my registration code for TapSmart HandShare yet. What do I do?
   Sometime registration emails can get lost, or rejected by mail filters. Please send an email to support@mobilityware.com and include the relevant information, including the HotSync ID used.

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3. I get the error message "The dynamic link library mscoree.dll could not be found" when trying to run HandShare. What is wrong?
   

   You need to install version 1.1 of the Microsoft .NET Framework.

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4. Where can I find version 1.1 of the .NET Framework?
   

   You can download version 1.1 of the .NET Framework by following this link: http://windowsupdate.microsoft.com or by searching for .NET Framework version 1.1 on the Microsoft website.

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5. The SkinManager gives me the following error: "Skins are not available for the following Device IDs:" What does this mean?
   

   Skins are not currently available for all devices. Each device has a device id associated with it, we use this device id to locate an available skin for your device. We add new skins when we get images of the device that can be turned into a skin. If a skin is not available for your specific device send an email to support@mobilityware.com and let us know that you would like to see one.

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6. My Sony Clie will not work over USB. How can I get it to work?
   

   Not all Sony Clie devices can be automatically identified by USBLink.  This is a shortcoming in the Sony Clie device.  If your Sony Clie does not work using USBLink, try this workaround.  Create or edit the file called USBLink.ini in the HandShare installation directory. Make sure USBLink.ini contains a [USB] section as follows:

   [USB]
   Sony=1

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7. I get the error message "c:\Windows\Microsoft.NET\Framework\v1.1.4322\mscorwks.dll could not be loaded" when trying to run HandShare. What is wrong?
   

   You have version 1.0 of the .NET Framework installed. You need to install version 1.1 of the Microsoft .NET Framework.

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8. When starting HandShare why do I get the error message: "The application failed to initialize properly (0xc0000135). Click OK to terminate the application."
   

   This error message indicates the you do not have Microsoft .NET version 1.1 installed or it is not installed correctly.

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9. I am having trouble getting HandShare to connect with my PC when I am not using USB, I am trying to use my wireless network, what is wrong?
   

   Make sure that you have the correct IP address or host name of your PC configured for the active connection and the Link Through USB box is not checked on the Palm handheld. Many PCs also have a firewall installed on them, this firewall may be blocking your connection from the Palm handheld to the PC. If you are using a firewall you should check it's configuration to make sure that it will not block the port number that HandShare is using. HandShare uses port 6868 by default, this port number can be changed on the Palm handheld by editting the HandShare Connection and on the PC by changing the Options. If you change the port number you must change it on the Palm handheld and also on the PC.

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10. After I activate HandShare I get one of the following error messages: "HandShare: SendUSB 1: USB Communication Error" or "HandShare: SendUSB 1: Timeout". What am I doing wrong?
    

    The most common cause of this problem is activating HandShare on your handheld device before running the HandShare program on your PC. HandShare must be running on your PC before you Activate HandShare on the handheld device. Another possible cause of this problem is a bad hardware connection, check to make sure that the handheld is securly in the cradle and that the USB cable is connected to your PC.

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11. I am having trouble getting HandShare to Activate using USB. What might be wrong?
    

    Only one program at a time can use the handheld's USB connection. There are several other Palm software programs that communicate with the PC over USB. Some of these programs put themselves in the Startup folder and are always running, usually showing up as icons in your system tray. These other program may interfere with HandShare. When running HandShare you should close any other programs that may communicate with your handheld over USB.

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12. I was running HandShare and my PC got a blue screen of death when I tired to use Pilot Install, what is wrong?
    

    Only one program at a time can communicate with the handheld device over USB. When running HandShare, no other programs that use USB to communicate with the handheld should be run. If two or more programs try to communicate with the handheld at the same time the PC will usually either get a fatal Windows error (blue screen of death) or reboot or just freeze up.

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