MobileAssist - Remote support for all your mobile devices

Overview

MobileAssist™ enables enterprises and software vendors to provide real-time remote support of the most popular mobile devices, such as Palm Powered and Windows Mobile™–based handhelds and smartphones, and desktop or laptop computers, such as Windows 2000, Windows XP, and Macs.  MobileAssist enables quicker and easier problem diagnosis and resolution, resulting in a more productive and satisfied user.  Surveys show that users ranked the time to resolve a problem as the #1 support complaint. 

In the enterprise, increasingly critical and sophisticated business applications are being deployed on mobile devices.  A user experiencing a problem loses productivity which translates into lost revenue.  MobileAssist reduces user downtime and increases the efficiency of the help desk staff.

For a software vendor, solving a customer problem quicker results in a more satisfied user.  How well you service your customer is a critical factor in their long term satisfaction and loyalty to your company.  MobileAssist eases the challenge of supporting end users that are non-technical in nature or demanding due to the sophistication or critical nature of the application. 

MobileAssist allows for multiple support agents to efficiently view and manage all of the ongoing and pending support sessions.  The support agent can monitor the user’s screen to see the exact problem, and control the user’s device from his desktop to further diagnose the problem, or walk through the solution with the user.  The agent can use MobileAssist to examine databases, files, and other system parameters, and then push updated files and software to the mobile device as necessary.  End-user devices connect to the MobileAssist Server, located behind your corporate firewall typically in the DMZ network zone, consistent with common security practices.

Licensing

MobileAssist is licensed on a per support agent basis, and not on the number of end users or mobile devices.  This means you can deploy MobileAssist to every device in your enterprise or customer base, without license compliance headaches and future fees as the number of devices grow.

Key Features

Multiple Platform Support

• Palm Powered Mobile Device and Smartphones, such as the Treo 650
• Support for Wireless, Wi-Fi, Bluetooth, USB
• Windows Mobile™–based Pocket PCs and Smartphones
• Windows 2000 and Windows XP desktops and laptops
• Mac OS X

• View the end user device screen on the Agent’s PC screen
• Control the end user device using the Agent’s mouse and keyboard

• Over the Air for dynamic device provisioning
• Packaged with your application

• Standard mode for viewing and controlling the device
• Support mode for diagnostics, viewing and controlling
• Presentation mode for training or product demos

• Examine device characteristics

• Examine and update Palm databases
• End to end checksum ensures integrity of transfer

MobileAssist is now available.  Contact sales@MobilityWare.com for details.

Support Information

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Sample Screenshots

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