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MobilityWare Launches MobileAssist for Palm Powered and Windows Mobile Devices
IRVINE, CA. May 24, 2005. MobilityWare today announced the release of the MobileAssist™ software product for Palm Powered™ mobile devices and Windows Mobile-based Pocket PC and Smartphones. MobileAssist is the first product available that enables enterprises and software vendors to provide real-time remote support of users and applications for the most popular mobile devices in the market from a single platform. Surveys show that users ranked the time to resolve a problem as the #1 support complaint. Increasingly sophisticated applications are being deployed to mobile devices every day. When the application is critical to the enterprise’s business, any downtime for a user results in lost revenue. MobileAssist enables a support agent to have real-time access and control of the user’s device. The agent can monitor the user’s screen to see the exact problem. They can also control the user’s device from his desktop to further troubleshoot the problem, or even show the user what he’s doing wrong. The agent can use MobileAssist to examine databases, files, and other system parameters, and then push updated files and software to the Mobile device as necessary. This results in quicker problem resolution and a more satisfied user, not to mention reduced support costs and revenue loss. MobileAssist turns customer support into a competitive advantage. "MobileAssist helps me to provide world class service to my handheld customers" said Pat Murphy, President of Uplynx Technologies. "Our home inspection application, Quickwork, is used by home inspection professionals, not technologists, and MobileAssist allows me to see and resolve customer problems easier and quicker. Not only does this technology make our customers’ experience less stressful we feel it's truly a competitive advantage for us".Availability: About MobilityWare MobilityWare is focused on providing enterprise class software solutions for the Palm and Pocket PC handheld markets. MobilityWare is a division of Upstanding, LLC headquartered in Irvine, CA. Upstanding is a closely held software development company providing enterprise software solutions to businesses for over 14 years. Trademarks Palm Powered™ is a trademark of Palm Trademark Holding Company, LLC. TapSmart™, HandShare™, EZsync™, MobileAssist™, and KeyLink™ are trademarks of MobilityWare Contacts: MobilityWare |
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